Privacy Policy

Overview

NeutralFrame Grounds (“we,” “us,” “our”) provides courses about lawn mowing and care. This Privacy Policy explains how we collect, use, and share information when you visit our website neutralframe.bond or use our services.

Information We Collect

• Account Data: name, email address, and password if you create an account.
• Transaction Data: purchase history and billing-related records processed by our payment partners.
• Communications: messages you send via our contact form or email.
• Usage Data: pages visited, time on page, approximate location, and device/browser details.
• Cookies and Similar Technologies: essential cookies for site operations and optional analytics where consented.

How We Use Information

• Provide and improve courses, features, and support.
• Process orders, payments, and account-related actions.
• Communicate about orders, updates, and service notices.
• Protect against fraud, abuse, and security risks.
• Comply with legal obligations and enforce terms.

Legal Bases for Processing

We process personal data where necessary for contract performance, with your consent, to meet legal obligations, and for our legitimate interests such as improving content quality and preventing abuse.

Sharing of Information

We do not sell your personal information. We share data with:

• Service providers (e.g., hosting, analytics, payment processing) bound by confidentiality and data protection terms.
• Legal authorities when required by law or to protect rights, safety, and property.
• Successors in interest in the event of a business transfer, subject to this Policy.

Your Choices

• Cookies: control optional analytics via the cookie banner in our footer.
• Communication: manage email preferences or unsubscribe using provided links.
• Access and Correction: contact us to update or correct account information.
• Deletion: request deletion of your account and related personal data where applicable.

Data Retention

We retain information for as long as needed to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

Security

We use administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure; we work to continually improve our protections.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided us personal information, contact us and we will take appropriate steps to remove it.

International Transfers

Your information may be processed outside your country. We implement appropriate safeguards to protect data during such transfers.

Updates to This Policy

We may update this Policy to reflect changes in our practices or applicable laws. We will post the updated version with a new effective date.

Contact Us

Questions about privacy? Email [email protected] or write to: NeutralFrame Grounds, 5480 Page Street, San Francisco, CA 94102, USA.